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Next-Gen Watson Customer Engagement with Connect:Direct
IBM

Next-Gen Watson Customer Engagement with Connect:Direct

Companies can’t miss a beat when it comes to customer engagement, which is why Watson Customer Engagement Connect:Direct utilizes AI and machine learning to enable seamless and secure 24x7 management of peer-to-peer data and file exchanges between enterprises. IBM has partnered with Altran to implement crucial enhancements for Connect:Direct including a new user interface and optimizations for the cloud. 

Competing on Trust in the Automation Market

IBM Connect:Direct provides increased predictability, security and performance for enterprises from diverse industries to move any type of data across platforms and remote offices. In order to maintain a competitive edge on automated support for enterprises, Altran took over the end-to-end engineering and design to extend capabilities to securely connect businesses around the globe. 

Connect:Direct is the most trusted option for all your file transfer needs.

A New User Experience

After releasing a preview of the new UI at IBM’s Think’18 conference, the updated interface launched to market in late 2018 with great reception from users around the world. The new approach to user-centered UI set a benchmark in efficiency, operability and increased user experience while maintaining the best-in-class capabilities around secure and reliable data exchange that IBM has always been known for. This new approach to user-centricity has become a major differentiator for the Connect:Direct product. 

“By tapping into our respective strengths in engineering innovation and design, this new licensing agreement will result in product advances that will improve current uses and extend Connect: Direct, Connect: Express and Connect: Enterprise to address emerging use cases such as new cloud deployment models.”

- Jacqueline Saenz

Program Director, Content & Editorial, Watson Customer Engagement

Key Product Updates

In addition to a new user interface, Altran worked on key updates for Cloud Enablement, Rest API, and certification and performance testing. Connect:Direct is now enabled with certification to run on Amazon Elastic Cloud Compute (EC2), and able to direct read/write access to cloud object storage through support of Amazon Simple Storage Service (S3). The product has seamless integration with Rest APIs and allows for integration with external systems without becoming a C:D guru. It’s also updated with certification and performance testing results for latest z/OS hardware.

KEY MILESTONES
  • 2016

    IBM launches strategic partnership with Altran on new and mature products across key IBM divisions

  • 2017

    New release includes crucial updates for cloud optimization

  • 2018

    Altran releases a fresh new user interface for the Connect:Direct product

Since launching our partnership with the Watson Customer Engagement team, Altran has enabled IBM to accelerate product roadmaps, modernize user experience, clear feature backlog to grow revenue, and improve customer satisfaction for a growing list of valuable products.