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Altran and IPTEGO Partner to Help Communication Service Providers Optimize Customer Experience Management

East Brunswick, NJ, and Berlin, Germany, December 7, 2010 – Altran®, a global innovation, technology, and services company focused exclusively on communications, today announced its agreement with IPTEGO to bundle the company’s PALLADION NGN Optimization Suite as part of its system integration services for Communications Service Providers (CSPs). Designed to reduce customer churn, streamline network management costs, and protect current revenue, the PALLADION NGN Optimization Suite is a real-time network intelligence suite that increases the Return-on-Investment (ROI) for VoIP, LTE, and IMS deployments. When combined with Altran’s deep experience in managing Next-Generation Networks (NGNs), CSPs have a powerful solution that can offset internal resources for managing Quality of Service (QoS) and reduce costs while simultaneously improving customers’ overall experience.

“IPTEGO’s PALLADION is addressing CSPs’ need to achieve an excellent level of customer experience for each individual user while operating Next Generation Networks in a highly cost-efficient way,” said Alex Hoffman, CEO at IPTEGO. “IPTEGO is pleased to partner with Altran to provide a full solution and professional services to enhance customer experience and to reduce costs of operations and churn at the same time.”

Altran selected IPTEGO PALLADION Suite due to its unique capacity to extract important information associated with complex NGN data in real-time and present it through an intuitive, graphical interface. This simple user interface allows operations staff to quickly view critical information on customers, customer groups, and the NGN network while still having the ability to drill-down into the details. This drastically reduces the skill set required to operate the network and services, minimizes the time for daily tasks in terms of operations, support, troubleshooting and even extends capabilities to include fraud detection.

The benefits of this partnership are already being recognized as a Tier-1 European CSP has contracted with Altran to deliver and deploy the IPTEGO PALLADION solution for diagnostics and monitoring of their VoIP/IMS network.

“Altran’s collaboration with IPTEGO is targeted specifically at resolving customer experience issues, presenting service providers with a single organization that can provide the technology as well as the consulting and system integration resources required to assess and assure the quality of service associated with NGN,” said Patrick Joggerst, executive vice president and general manager at Altran. “We now have an enhanced capability to help service providers develop and deploy systems that help optimize the customer experience associated with the broad set of new communications services users demand.”

About IPTEGO

IPTEGO provides Next Generation Network optimization. The world’s major Communications Service Providers rely on IPTEGO’s PALLADION software suite to enhance their ROI from IP-based core networks such as LTE, IMS, and VoIP. PALLADION analyzes Next Generation Networks from any vendor to provide real-time network intelligence, troubleshooting, customer experience monitoring, and seamless integration of third-party products. Utilizing PALLADION allows operators to securely and quickly migrate to IP-based networks, reduce operational costs, generate additional revenue and minimize churn.

About Altran

Altran ranks as the undisputed global leader in engineering and R&D services. The Group offers clients an unmatched value proposition to address their transformation and innovation needs. Altran works alongside its clients, from initial concept through industrialization, to invent the products and services of tomorrow. For over 30 years, the company has provided expertise in Automotive, Aeronautics, Space, Defense & Naval, Infrastructure & Transportation, Industry & Consumer Goods, Life Sciences, Communications, Semiconductors & Electronics, Software & Internet, Finance and the Public Sector. Altran generated revenues of €2.9 billion in 2018, with nearly 46,000 employees in more than 30 countries. For more information, please visit www.altran.com.

Follow the Altran Group on Twitter @Altran_Americas

For further information, contact:

Ulrich Abend
IPTEGO
press@iptego.com

Steven Manuel
AVP, Corporate Marketing
Altran.
steven.manuel@altran.com

Jay Nichols
Americas: Sterling Communications
T: +1 415 992 3210
jnichols@sterlingpr.com

Kathryn Darling
Europe: AxiCom
T: +44 (0) 20 8392 4076
altran@axicom.com

Shikha Singh Sehrawat
India: Text 100
T: +91 981 175 7369
shikhas@text100.co.in