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TSIA Certifies Altran for “Excellence in Service Operations” as an Assisted Technical Support Partner for One of TSIA’s Founding Members

East Brunswick, NJ, 15 December 2011 — Altran, a global innovation and technology services company, today announced that it has been formally recognized by the Technology Services Industry Organization (TSIA) as an Assisted Technical Support Partner for one of the founding members of TSIA in North America. Altran’s recognition came as part of the TSIA members’ broader certification recognition program. “We are very pleased to be recognized by TSIA for our efforts to support one of their founding members, which is also an industry-leading service organization,” said Patrick Joggerst, Altran executive vice president and general manager of Carrier Services and Solutions.  “Providing support and service levels that are consistent with the standards set by our industry, leading partners, and customers continue to be our top priority,” added Joggerst.

Excellence in Service Operations is TSIA’s industry certification that recognizes outstanding service operations across various aspects of a customer support business. This comprehensive program was developed by 50 leading technology companies and includes over 300 technical support operations best-practice criteria, which includes functions such as compensation management and staff development, and performance parameters like operational metrics and metrics delivery. Excellence in Service Operations involves in-depth audits of all relevant support functions and locations for a business. The Excellence in Service Operations modules audited Altran’s support, which included core operations and assisted support, for one of TSIA’s founding members.

As part of its managed support services portfolio, Altran has successfully managed many large service operations projects for some of the world’s largest equipment manufacturers. With more than1200 support engineers providing a breadth of support services, Altran leverages a vast pool of resources and experience to deliver enhanced customer satisfaction for its clients.

Altran’s managed services model is based on a proven approach of leveraging the global delivery model and developing the skills needed to provide tailor-made support services for a specific client and end-customer requirements. Altran’s offering provides its clients with the flexibility to transition, implement, and manage key projects as part of ongoing operations.

Altran’s managed services portfolio includes:

  • Product / Technology Support Services
    • Technical  support services
    • Professional services
    • Deployment support of network infrastructure / services
    • Tier 1 to Tier 3 support services
    • Remote operations support services
    • NOC support services
  • Managed Project Services
    • Project management
    • Deployment
    • Integration
    • Commissioning
    • Acceptance
    • Sustenance support
  • Managed Testing Services
    • Assessment and feasibility consulting
    • Life cycle testing (End-to-End)
    • Test automation
    • Test execution
    • Network integration 
    • Interoperability and compliance
    • New technology adoption

About TSIA

The Technology Services Industry Association is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. We keep their business leaders informed and connected through a full range of programs and services that tackle real-world service business challenges, providing real-world solutions. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation. TSIA brings the technology services industry together.

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About Altran

Altran is a global design and engineering company innovating for customers for what comes next in North America and beyond. We lead our clients into the future by solving their most complex engineering services needs and mission-critical software framework solutions. For decades, we have helped companies connect new things and scale with intention. We bring differentiated value to the market faster in focused industries to help transform products, brands, companies, and start-ups. Based in San Francisco, the frog, the global leader in innovation and product design, is also part of Altran.

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For further information, contact

Suzanne Hite
Publications Editor
Tel: +1 410 774 5322

Shashi Shekhar Pandey
Manager, Marketing
Altran Group
+91 783 829 1362